X-Act! Software Support

Contact Information

X-Act! provides email support to its customers. For support inquiries or any other questions, send email to:

support (at) x-act (dot) com

We make every attempt to respond to your requests within 24 hours (or less).

Free Content:

Download example flexpaks, question sets, and utilities for your own use from our download area here.

Learning Center

You can vist our Learning Center to access presentations, online demonstrations, and other items to see our products in action, learn more, and leverage our knowledge base. Access the Learning Center here

Questions and Answers

1. What is included in the KnowledgeWorx package? How do I outfit my organization?

When you purchase KnowledgeWorx, you receive:

Construx (for creating surveys/audits/quizzes/etc)
1 HandiWorx license (for either PalmOS or PocketPC/WindowsMobile)
Unlimited HandiWorx WebExpress licenses (for web browsers)
DataWorx (a spreadsheet extraction and loading tool)
Documentation, tools and other utilities

KnowledgeWorx has everything you need to get started with one handheld device. If you plan on using more than 1 handheld device, you need to purchase additional copies of HandiWorx (1 license for each additional handheld device).
Here are two scenarios:

SCENARIO 1: Single Platform - Only PalmOS devices

You have 1 person creating surveys, and 3 end-users performing data collection using PalmOS devices.
You would purchase:

1 copy of KnowledgeWorx (allowing the construction and deployment of your content)
2 licenses of HandiWorx for PalmOS

(Since KnowledgeWorx includes 1 license for HandiWorx, you only need to purchase 2 additional licenses)

SCENARIO 2: Multiple Platforms - PalmOS and PocketPC/Windows Mobile

You have 1 person creating surveys, and 5 end-users performing data collection. Three use PalmOS devices; two use PocketPC/Windows Mobile devices
You would purchase:

1 copy of KnowledgeWorx (allowing the construction and deployment of your content)
2 licenses of HandiWorx for PalmOS
2 licenses of HandiWorx for PocketPC

(Since KnowledgeWorx includes 1 license for HandiWorx, you only need to purchase 4 additional licenses)

2. Do you offer volume licensing discounts?

Yes, we offer volume licensing discount. Our published volume discount rates are available at our eStore. If you have larger purchases than what is indicated on our eStore, contact us directly for our Enterprise volume licensing.

3. Do you offer academic discounts?

Yes, we offer academic discounts for students and teachers at accredited institutions. Contact us directly to learn how to obtain the academic discount, if you qualify.

4. Does Construx run on MacOS computers?

At this time, Construx is available only for Windows. However, there are a number of applications that will allow you to run Windows programs on the Macintosh - VMware Fusion and Parallels are two robust, cost-effective solutions. Construx can run on MacOS computers using these "virtualization" programs.